Newsletters
About a year after I joined General Mills in 1999, I was talking to a friend about how I still felt like an outsider. She said, “Jean, that’s because no one gave you the ‘secret decoder ring’ to help you understand the company’s culture.” At the time, I felt like she read my mind and…
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As a 50s housewife with three pre-school kids in La Crosse, Wisconsin, my mom, Lois, spotted an ad in the paper for 50¢ watermelons. When my dad got home for lunch, she rushed out with their only car to take advantage of this bargain. To her dismay, when she got to the store she found…
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Truth, naked and cold, had been turned away from every home in the village. Her nakedness frightened people. When Parable found her she was huddled in a corner, shivering and hungry. Taking pity on her, Parable took her home, dressed Truth in story, warmed her and sent her out again. Clothed in story, Truth knocked…
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When I was in graduate school, I worked as the Nutrition Coordinator for an Adult Fitness/Cardiac Rehab program associated with the university I attended. It was a fairly new position in the organization without a lot of structure and process in place. Bright-eyed, naïve, and optimistic, I brought forward a lot of new ideas to…
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Emerging from the airport to stand in the cab line, Harvey was shaking the travel cobwebs from his brain and looked up to see a bright, shiny taxi. The cab driver jumped out and said, “Hi, I’m Wally. While I load your luggage, I invite you to read my mission statement.” Wally handed him a…
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My colleague, Annette Simmons, shared an insightful story: A new supervisor, who had been promoted for her track record in delivering outstanding results, was getting resistance from her team for being over-controlling and harsh in her feedback. Her manager was receiving feedback from disgruntled team members — mutiny was brewing. In their next 1:1 update,…
Read MoreIn the process of changing to a new budgeting process, my client called a meeting to bring alignment between different factions in preparation for a presentation to the executive team. One team had created a budget proposal, while another team had been challenged to assess the proposed budget against strategic priorities and identify gaps. As…
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In the midst of a chaotic episode of office politics, my boss said to me, “Jean, you need to understand, it’s not the pencil, it’s the window.” As I stood puzzled, she explained the story. Eva and Ron were peers in a company, but Eva had a cubicle with a window. If this wasn’t enough,…
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A few weeks ago, our book club gathered in my garden to discuss The Language of Flowers, by Vanessa Diffenbaugh. Kelly arrived first carrying a plate of appetizers labeled with the herbs she’d used and their meanings (basil stands for hate and rosemary is remembrance). Rachel arrived next with her copy of the book in…
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“If everybody is thinking alike, somebody isn’t thinking.” –George Patton’’ As I arrived on the University of Buffalo campus to attend my first Creative Problem Solving Institute (CPSI) Conference, the first person I met, Laura, approached me warmly and we struck up a conversation. She is from Monterey, Mexico, and co-owns a private school with…
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